Privacy policy

34. Personal information and privacy

34.1 Minara Stays Ltd is responsible for deciding how and why personal information relating to Bookers, Guests and website users is processed.

34.2 We process personal information in accordance with applicable UK data-protection law and our Privacy Policy.

34.3 Personal information may be processed where reasonably necessary for:

a. receiving and administering booking enquiries;
b. confirming and managing Bookings;
c. processing and reconciling payments;
d. communicating with Bookers and Guests;
e. completing identity and fraud-prevention checks;
f. providing accommodation and access information;
g. protecting the Property, Guests, neighbours and our business;
h. arranging cleaning, maintenance and repairs;
i. investigating damage, complaints, incidents and payment disputes;
j. complying with legal, insurance, accounting and regulatory obligations.

34.4 Where reasonably necessary, personal information may be shared with service providers and other recipients, including Smoobu, Stripe, website and email providers, cleaners, maintenance contractors, security providers, property owners or managers, insurers, professional advisers, payment providers and public authorities.

34.5 Our Privacy Policy explains in greater detail:

a. the personal information we collect;
b. where we obtain it from;
c. the purposes and lawful bases for processing;
d. who information may be shared with;
e. how long information is retained;
f. any international transfers;
g. the rights available to individuals;
h. how to raise a privacy concern.

34.6 Our Privacy Policy is available through the Privacy Policy page at www.minarastays.co.uk and should be read before personal information is submitted or a Booking is completed.

34.7 Privacy enquiries or requests may be sent to minarastays1@gmail.com.

34.8 Individuals may have rights to request access to, correction of, deletion of or restriction on the use of their personal information, and to object to certain processing, subject to the circumstances and applicable law.

34.9 Anyone who is dissatisfied with how their personal information has been handled should contact us first so that we can investigate. They also have the right to complain to the United Kingdom's supervisory authority for data-protection matters.